This page (together with the documents referred to on it) tells you the terms and conditions on which you book any workshops (Workshops) listed on our website www.lovematerialise.com (our site). Please read these terms and conditions carefully and make sure that you understand them before booking a Workshop from our site. You should understand that by booking a Workshop, you agree to be bound by these terms and conditions.

1. ABOUT US

 We operate the website www.lovematerialise.com. We are Materialise, located at 28 Lady Lawson Street, Edinburgh, EH3 9DS.

 2. YOUR STATUS

 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

 3.1 After registering for a Workshop, you will receive an e-mail from us acknowledging that we have received your registration. Please note that this does not mean that your registration has been accepted. Your registration constitutes an offer to book a Workshop place. All registrations are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Workshop place has been reserved (Reservation Confirmation). The contract between us (Contract) will only be formed when we send you the Reservation Confirmation.

3.2 The Contract will relate only to those Workshops whose reservation we have confirmed in the Reservation Confirmation.

4. CONSUMER RIGHTS

4.1 You may cancel a Contract at any time within seven working days, beginning on the day after you received the Reservation Confirmation. In this case, you will receive a full refund of the price paid for the Workshop in accordance with our refunds policy (set out in clause 6 below). You may not cancel a Contract within 7 days of the date of the Workshop. You may send someone else in your place.

4.2 To cancel a Contract, you must inform us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

5. PRICE AND PAYMENT

5.1 The price of the Workshops will be as quoted on our site from time to time, except in cases of obvious error.

5.2 Workshop prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Reservation Confirmation.

5.3 Our site contains a large number of Workshops and it is always possible that, despite our best efforts, some of the Workshops listed on our site may be incorrectly priced. We will normally verify prices as part of our reservation procedures so that, where a Workshop's correct price is less than our stated price, we will charge the lower amount when reserving the Workshop for you. If a Workshop's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before reserving the Workshop, or reject your order and notify you that we are rejecting it.

5.4 If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Workshop to you at the incorrect (lower) price.

5.5 Payment for all Workshops must be by PayPal unless otherwise agreed.

6. OUR REFUNDS POLICY

6.1 If you cancel a Workshop in accordance with clause 4 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Workshop in full.

6.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7. OUR RIGHT TO CANCEL A WORKSHOP

7.1 In the event that a Workshop is cancelled we will notify you as soon as is practically possible and refund your payment or transfer your reservation to an alternative Workshop of the same cost. We cannot accept liability for travel or other costs

8. OUR LIABILITY

8.1 We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories, even if such losses result from our deliberate breach:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

8.2 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

(d) defective products under the Consumer Protection Act 1987; or

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 10. NOTICES

All notices given by you to us must be given to Materialise at This email address is being protected from spambots. You need JavaScript enabled to view it. . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 9 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. TRANSFER OF RIGHTS AND OBLIGATIONS

11.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 12. EVENTS OUTSIDE OUR CONTROL

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(d) impossibility of the use of public or private telecommunications networks;

(e) the acts, decrees, legislation, regulations or restrictions of any government; and

(f) pandemic or epidemic.

12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13. WAIVER

13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

13.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

13.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 9 above.

14. SEVERABILITY

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

15. ENTIRE AGREEMENT

15.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

15.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

15.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

15.4 Nothing in this clause limits or excludes any liability for fraud.

16. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

16.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Reservation Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Reservation Confirmation).

17. LAW AND JURISDICTION

Contracts for the purchase of Workshops through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the laws of Scotland. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Scotland.